The Value of Dedicated Customer Support
Clarence Blackburn, Fleet Manager at Marvin Doors, believes the dedicated support provided by their Customer Success Manager (CSM) is a standout component in the company’s success with Bestpass. Regular proactive consultations with a CSM ensure Marvin Doors maximizes the benefits and capabilities of Bestpass, enabling them to identify major areas for cost savings and improved efficiencies.
“Having a dedicated Customer Success Manager like Bethany has been a game changer for us,” Clarence said. “Her regular check-ins and proactive guidance have given us clearer visibility into our toll spend, and we’ve identified significant savings we otherwise would have missed.”
Under that guidance, Marvin Doors achieved a 96% device assignment rate across its fleet—exceeding the 92% industry benchmark—and kept tolls reported by plate to just 0.54%, far below the 1% target that most fleets struggle to meet.
Operational Efficiency
The company has also successfully leveraged Drivewyze by Fleetworthy for weigh station bypass, which, combined with Bestpass, provides a fully integrated solution that maximizes efficiency and streamlines fleet operations.
In 2024, Drivewyze helped the fleet save more than 930 driver hours and over 4,500 gallons of fuel, creating an estimated $97,000 in cost savings.
By combining Bestpass and Drivewyze under the Fleetworthy umbrella, Marvin Doors has significantly reduced costs, improved efficiency, and freed up valuable driver and staff time. The measurable ROI demonstrates how a combination of leading technology and proactive, dedicated service creates a competitive edge that goes far beyond simply managing tolls and bypasses.
