Customer Service Shoptalk: Violations for Mystery License Plates
Year in Review: 2018
Press Release
Bestpass Surpasses 500,000 Active Transponders, Launches New Services, and Adds 22 Employees in 2018
Company, now with 78 employees, processes more than 238,000 toll transactions per day for nearly 6,000 customers in the United States and Canada
January 3, 2019
Bestpass, a company that provides single-source payment and streamlined toll management services to commercial fleets, achieved a number of significant milestones in 2018, including surpassing 500,000 active transponders deployed on U.S. toll roads, launching Bestpass Rebilling to enable customers to seamlessly reassign toll transactions, announcing a pay-by-plate service for trailer rental and leasing companies, and hiring 22 new employees.
“Our year-over-year growth, especially over the past year, underscores the value of Bestpass toll management for our customers, as well as our ability to continually improve our service and engage new markets,” said John Andrews, president and CEO of Bestpass. “We are incredibly proud of our success in 2018 and look forward to continued growth in 2019 as the toll experts for commercial fleets of all shapes and sizes.”
Bestpass 2018 Highlights at a Glance
- Surpassed 500,000 active transponders operating within the company’s nationwide toll coverage network
- Added more than 1,700 new customers, bringing total number of customers to nearly 6,000
- Launched Bestpass Rebilling, a technology that allows customers to seamlessly reassign toll transactions to specific business units, customers or contractors
- Announced a trailer pay-by-plate solution to help trailer rental and leasing companies manage toll costs and avoid costly and time-consuming violations
- Exceeded $100 million in toll-related savings to date for customers
- Hired 22 new employees, bringing total number of employees to 78
What Happens if I Speed Through a Toll Booth?
What Happens if I Speed Through a Toll Booth?
Here at Bestpass, we get asked this question more than you would think. The Speed Enforcement Policy is in place for your safety and the safety of others around you. Safety is very important to the traveling public, so it is important to obey the posted speed limits, especially in the toll lanes. Most of the time, the biggest concern is ensuring that customers with a transponder can safely merge with motorists who pay cash.
Speeding through the toll booth is considered a violation. Those who violate the posted speed limit may be subject to the following*:
- Warning notice
- 60-day transponder suspension
- 180-day transponder suspension
- Transponder revocation
If you use a suspended transponder, there is a fee of $25, per toll transaction
*Please note that the above is based on a New York issued transponder and could vary between agencies.
“How do I know what the speed limit is at the toll booth?”
Each E-ZPass Only lane in each toll plaza is clearly marked with the posted speed limit for each lane. Usually the posted speed limit is 5 MPH, but can be higher at different toll plazas. Some toll lanes are signed at 20 MPH, while open tolling lanes (no stopping necessary) are signed at 55 MPH. No matter what the speed limit is, the speed limit signs will always be posted and must be obeyed.
“Can a toll gantry tell how fast I’m going?”
The short answer is yes. Let’s take a look at the Massachusetts Turnpike, for example. As part of the launch of all-electronic tolling on the Mass. Pike, cameras were placed on the gantries to take a photo of your license plate. MassDOT did confirm that the new system also captures your vehicle speed as you pass under each gantry.
“The toll system does in fact capture vehicle speed as the vehicle travels under the gantry,” MassDOT said in a written response to MassLive. “The system also calculates speed in order to ensure the accuracy of AET billing.”
This raises the question, “Will the new system be used to issue speeding tickets?” At this time, don’t expect to receive a speeding ticket in the mail. “MassDOT will not be using the AET system to issue speeding violations.”
The bottom line? Don’t speed through the toll lanes! The technology can tell if you are speeding and violators will be penalized!
Speak With A Tolling Specialist Now
What we offer is a way for service fleets, trucking companies and owner-operators to simplify their toll payments and get discounts on tolling. We provide violation dispute management services and allow your company to pay for your toll costs in one convenient place
