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Careers

Bestpass is always looking for motivated, hard-working candidates for a wide variety of positions. If you’re interested in working for a company that values its employees and their contributions to its growth, then put yourself on our radar.

ABOUT BESTPASS


Bestpass is a national leader in toll management for commercial fleets. Named one of the Capital Region's Best Places to Work for three consecutive years and ranked sixth on the Albany Business Review's 2016 list of Fastest-Growing Companies in the Capital Region of New York, Bestpass, cultivates a collaborative work culture that is dedicated to employee growth and development. Our innovative, fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves to better serve our customers. Come join a team of passionate professionals that works hard, makes a difference and has fun along the way!

 

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BENEFITS & PERKS


Bestpass Benefits

  • Medical, Dental and Vision insurance
  • 401k retirement plan with employer match
  • Enhanced Short-Term Disability 
  • Life Insurance Plan
  • Tuition Reimbursement 
  • Paid Time Off
  • Paid Holidays
  • Company Incentive Program

Perks:

  •  Fun, informal workspace
  •  Smart, creative, and caring teammates
  •  Casual dress code
  •  Vacation transponder
  •  AAA discounts available 
  •  Bonusly Program
  •  On-site dry cleaning services
  •  Parking
  •  Snacks & Drinks

CURRENT OPENINGS


Account Executive - Sales Hunter

Account Executive - Sales Hunter

Account Executive - Sales Hunter

We are looking for a driven Inside Sales Account Executive to join our team – could that be you? Our Account Executives are responsible for increasing the Bestpass customer base through the acquisition of new business to new and existing accounts. This is a full-time, inside telephone sales role with a base salary plus commission.

What does it take to be sucessful?

  • Identify revenue opportunities through outbound cold calls, emails and relationship building
  • Own the entire sales process from prospecting to completion of the sale
  • Research and contact prospects to identify key contacts, qualify and drive leads through the sales pipeline
  • Utilize a consultative sales approach to explain the value of our service
  • Be knowledgeable on Bestpass services as well as customer needs and requirements

Requirements:

  • 2+ years’ experience of inside sales B2B experience
  • Proven track record of successful phone sales
  • Excellent verbal communication skills; strong listening and presentation skills
  • Ability to maintain confidentiality of sensitive data
  • Persistence
  • Ability to work independently as well as in team environment
  • Ability to travel +/- 10%
  • Associate’s degree; Bachelor’s preferred

Bestpass is a unique and growing company in the Capital District (#4 in the recent Albany Business Review's Fastest Growing Companies). At Bestpass, you will find a collaborative work-culture that is dedicated to its employees' personal growth and development. A three-time consecutive winner of the Albany Business Review's Best Places to Work award, our fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves, to better serve our clients. Come join a team of passionate professionals that works hard, makes a difference, and has some fun along the way.

Software Engineer (Early to Mid-Career Level)

Software Engineer (Early to Mid-Career Level)

Software Engineer (Early to Mid-Career Level)

We are looking for people with a passion for world-class software development. The ideal candidate understands the importance of modern, maintainable, and scaleable systems, and will join us in caring about the customers who trust Bestpass to manage their data.

Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 7,200 customers and more than 590,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money. As a Software Engineer at Bestpass, you will be solving challenging problems that power more than 238,000 toll transactions daily, to the tune of $2.8 million toll volume daily. If you are excited about building a platform to support our rapid growth, let’s talk!

Requirements:

  • Proficient in object-oriented programming, relational database design, and familiarity with web application development
  • Familiar with Agile methodologies
  • Strong passion for learning new technologies and collaborating with colleagues on innovative solutions
  • Automated testing and clean code are part of your tool belt
  • A puzzle solver - debugging code, crushing bugs and stomping technical debt is your forte
  • Able to effectively communicate technical information to both technical and non-technical personnel
  • 1 – 5 years of applicable experience
  • Bachelor’s or Master’s in Computer Science or equivalent

Bestpass provides a comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes. With more than 6,400 customers and more than 550,000 deployed toll transponders in the United States and Canada, Bestpass ensures data accuracy, consolidates payments, delivers invaluable industry expertise, and saves its users time and money.

Bestpass is a unique and growing company in the Capital District (#4 in the recent Albany Business Review's Fastest Growing Companies). At Bestpass, you will find a collaborative work-culture that is dedicated to its employees' personal growth and development. A three-time consecutive winner of the Albany Business Review's Best Places to Work award, our fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves, to better serve our clients. Come join a team of passionate professionals that works hard, makes a difference, and has some fun along the way.

Fulfillment Coordinator

Fulfillment Coordinator

Fulfillment Coordinator

The Fulfillment Coordinator is responsible for playing a key role in prepping, packaging, shipping and receiving devices to meet contract deadlines in a fast-paced environment.

Responsibilities:

  • Process sales orders from our existing client base, along with new sales
  • Process substantial volumes of inventory into our account management system while maintaining a high level of attention to detail
  • Ensure timely and accurate shipment of product(s) to customers
  • Field inquiries related to new and existing orders; research information regarding order confirmation, delivery, order changes, and related matters in order to maintain excellent customer service
  • Process client returns on a daily basis, un-case and clean devices required
  • Communicate with other internal departments on a regular basis
  • Restock supplies and inventory as needed

Requirements:

  • 1-2 years fulfillment/order processing experience
  • Beginner/Intermediate knowledge of MS Office (Word, Excel, Outlook)
  • Excellent written and oral communication skills
  • Ability to work independently and with a team in a dynamic and fast paced environment
  • Ability to prioritize and manage multiple tasks with a high attention to detail
  • Excellent time management and organizational skills
  • Ability to adapt to change quickly and efficiently
  • Experience using CRM software and shipping programs preferred

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical capabilities include the ability to:

  • Walk/bend/stand/sit for long periods of time
  • Lift/carry 10-50 lbs with or without assistance
  • Lift/carry 50+ lbs with assistance
  • Stretch/reach
  • Good vision for close work
  • Good hearing, both in person and on the phone
  • Hand/finger dexterity

Bestpass is a unique and growing company in the Capital District! At Bestpass, you will find a collaborative work-culture that is dedicated to its employees' personal growth and development. A three-time consecutive winner of the Albany Business Review's Best Places to Work award (2015, 2016 and 2017), our fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves, to better serve our clients. Come join a team of passionate professionals that works hard, makes a difference and has some fun along the way!

Customer Service Representative

Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for consistently supporting our customers by providing professional and friendly product and service information and resolving issues via phone (60%), internet (20%) or email (20%). (No evening or weekend hours).

Can you consistently and professionally perform these duties for our customers?

  • Provide professional, friendly and timely phone support
  • Recommend actions to resolve customer issues
  • Provide Live Chat customer support via internet
  • Create and maintain customer accounts in our proprietary account management system
  • Provide shipping and receiving support, as needed to ensure customer satisfaction
  • Provide customer support and education through webinars and web portal training
  • Provide customer assistance with billing
  • Communicate, collaborate and troubleshoot with internal team members as needed

Requirements:

  • 1-2 year’s prior customer service experience
  • Ability to utilize problem solving skills for issues and inquiries from customers
  • Continually contribute to cohesive team environment
  • Ability to multi-task and manage multiple accounts in a consistent and efficient manner, with a high attention to detail
  • Experience with ZenDesk is a plus

Bestpass is a unique and growing company in the Capital District! At Bestpass, you will find a collaborative work-culture that is dedicated to its employees' personal growth and development. A three-time consecutive winner of the Albany Business Review's Best Places to Work award (2015, 2016 and 2017), our fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves, to better serve our clients. Come join a team of passionate professionals that works hard, makes a difference and has some fun along the way!

Marketing Programs Manager

Marketing Programs Manager

Marketing Programs Manager

At Bestpass, our goal is to offer flexible and powerful solutions based on our innovative technology and service-based platform to assist in the creation of a transport sector that is responsive to the evolving needs of business, government and the wider community. We are currently seeking an experienced Marketing Programs Manager who can translate data and insight into marketing strategies, plans, campaigns & budgets, drive the creative process, execute marketing programs across multiple channels, as well as supporting and integrating with the Sales teams on strategic door-opening and pipeline creation initiatives. This role will create and execute marketing plans to support prospecting, lead and pipeline generation, as well as drive and enhance the North American direct, in-direct channel and inside sales engagement model. The successful candidate will deliver sustainable and effective growth marketing plans which supports the acquisition of new customers and partners while also expanding existing customer & partner relationships. The role will work closely with leadership to devise and drive a comprehensive marketing strategy which builds out Bestpass’ market presence, go-to-market strategy, and identify new opportunities which are in sync with our overall growth objectives.

Responsibilities:

  • The Marketing Programs Manager will work with the Bestpass market segment teams, leadership staff with cross-functionality in multiple tasks that include the oversight and development of marketing plans aligned to strategies and include tactics and goals for reaching key audiences - end users and channel partners - to drive brand awareness, interest and desire for Bestpass’ products and solutions.
  • Supports, directs and implements the overall strategy for servicing and supporting Bestpass’ growing presence in the America’s market
  • Develop a best-in-class lead generation function based on industry leading best practices for lead generation and management, general business engagement rules, and campaign materials
  • Partner with Sales team and Business Development to develop and execute target account strategy and penetration plan. Work within the teams to define strategy, messaging and programs that will effectively drive demand and accelerate the sales cycle
  • Partner with VP Sales & Marketing to create, define and communicate goals, establish and manage budgets, formulate incentive initiatives and implement new procedures designed to enhance customer acquisition and retention. Submission of a quarterly budget plan covering specific campaigns, programs, and deliverables for field marketing, partner marketing, events, lead generation, brand awareness, etc.
  • Develops and analyzes performance data in order to identify business plan variances using established systems and ad-hoc problem solving
  • Reviews and evaluates data from key business metrics and action plans to improve quality, program effectiveness, and associate engagement based on data
  • Orchestrate cross company resources to support the national sales initiatives
  • Conduct Quarterly Business Reviews with the Bestpass VP of Sales and Marketing
  • Up to 25% travel; attend Customer Events, Trade shows, etc.

Requirements:

  • Must be a self-starter with a sense of urgency and a commitment to delivering high-quality work consistently
  • Leading edge Social and Digital media skills
  • Excellent marketing tools expertise e.g., marketing automation tools (Pardot, Eloqua, Hubspot, etc.), marketing attribution experience
  • Excellent programmatic marketing knowledge (e.g., multi-stage, multi-touch campaign blueprinting and execution) along with demonstrable digital marketing experience
  • Solid understanding of marketing insights derived from attribution models, customer database mining, and other sources of customer insight
  • 5+ years of technology marketing with high growth industry experience (Finserv, Fuel Card, Telematics, IoT, M2M, MRM, SaaS Solutions to the trucking market is a plus)
  • 5+ years of demand generation and management experience
  • Leverages data to make strategic market driven business decisions
  • Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements
  • Leadership, consensus-building abilities with a proven track record of coordinating and mobilizing resources productively
  • CRM system knowledge (Salesforce a+)
  • Proven background or aptitude for complex business development activities
  • Solid ability to hire, assess and develop quality talent
  • Associate’s degree; Bachelor’s preferred

Bestpass is a unique and growing company in the Capital District (#4 in the recent Albany Business Review's Fastest Growing Companies). At Bestpass, you will find a collaborative work-culture that is dedicated to its employees' personal growth and development. A three-time consecutive winner of the Albany Business Review's Best Places to Work award, our fun and casual work environment stimulates creative thinking and encourages employees to challenge themselves, to better serve our clients. Come join a team of passionate professionals that works hard, makes a difference, and has some fun along the way.

 

GENERAL INQUIRIES


Don't see a position for you? We'd like to know what you could bring to our team. Please send us a PDF of your resumé. We will keep it on file and if something becomes available, perhaps we'll talk!

Thank you for your interest in the position. Please attach your resume here! If you’re a good fit for us, we'll be in touch.

 

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