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    What are we doing?




Nick Crounse
Director of Strategic Communications
ph. (518) 458-1579 ext 215

Nicole Ouellette
Communications Specialist
ph. (518) 458-1579 ext 204


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In the News

  • Trucker News

    February 21, 2017

    “...the American Trucking Associations announced it would be renewing Bestpass as an ATA featured product provider. Known for their work in toll solutions, Bestpass has contributed a significant amount of convenience and cost-efficiency to the freight transport industry.”

  • Overdrive

    July 14, 2016

    “Bestpass has launched a new version of its web portal that consolidates tolling information and analytics into one location online.”

  • Transport Topics

    April 2, 2016

    “Toll management provider Bestpass Inc. rolled out a new transponder that covers nearly all of the 48 contiguous states and soon may include parts of Canada.”

  • Transport Topics

    September 5, 2016

    “Bestpass oversaw $350 million in tolls last year and expects the number to be near $430 million this year.”

  • Times Union

    May 10, 2017

    “Business is good for Bestpass, a software company created to streamline toll billing for truckers. And when business is good, you get to spruce up your space.”

  • Albany Business Review

    May 19, 2017

    “Bestpass, the Albany, New York, company that uses technology to make tolling and weighing for truck companies easier, has expanded its office at 500 New Karner Road in Albany.”

  • Fleet Equipment

    February 15, 2018

    “According to Bestpass, Idealease locations will be able to manage and re-bill toll transactions to customers without reviewing and processing multiple statements, and Idealease customers will now have access to national toll coverage, including 100% of the major U.S. toll roads and more than 40 tolling groups.”

  • Fleet Owner

    August 25, 2016

    “Toll payment management firm Bestpass, Inc., is adding two new departments to its operation – a dedicated owner-operator customer service team and a fulfillment center...”

  • Trucking Info

    January 4, 2017

    “Bestpass scored a company milestone last year by surpassing $450 million dollars in total toll volume and processing more than $1.2 million in tolls per day.”

  • Heavy Duty Trucking

    January 5, 2018

    “This partnership combines VTS’ fleet management platform, Silent Passenger, and Bestpass, a nationwide toll coverage and streamlined toll management system.”

  • Capital Region Chamber

    June 2, 2017

    “Touch-a-Truck Event Draws More Than 2,000 Attendees While Raising More Than $6,300 for Veterans”

  • American Trucker

    January 5, 2017

    “Bestpass has reached several milestones in 2016, including expanding toll coverage to include Oklahoma and completing the first truly national tolling solution.”

  • Toll Roads News

    January 4, 2017

    “Bestpass Surpasses $450 Million in Toll Volume, Completes National Tolling Solution, and Adds 13 Employees in 2016.”

  • Automotive Fleet

    March 9, 2018

    “Bestpass recently surpassed 400,000 active transponders on the road, facilitating more than 200,000 seamless transactions each day for customers on the company's nationwide toll coverage network...”

  • Commercial Carrier Journal

    March 26, 2018

    "When Bestpass Rebilling customers generate statements, they can include a toll processing fee while simultaneously transferring the toll liability to a contractor or other entity,” said John Andrews, Bestpass president and CEO.

  • Heavy Duty Trucking

    July 12, 2016

    “Bestpass has launched a new version of its web portal at my.bestpass.com, allowing customers to more efficiently manage their fleets and access advanced tolling and trucking analytics and reporting.”

  • PR Newswire

    March 26, 2018

    “Bestpass, a company that provides single-source payment and streamlined toll management services to commercial fleets, has added J.B. Hunt Transport Services, Inc., one of the largest supply chain solutions providers in North America, to its customer list.”


Press Releases

Bestpass Adds Toll Exclusion Zones to Powerful Notification Platform

<< back to Stories

Bestpass Adds Toll Exclusion Zones to Powerful Notification Platform

Bestpass, Inc., a company that provides single-source payment and streamlined toll management services to commercial fleets, today announced the introduction of exclusion zones, a new feature that sends dynamic, timely alerts to fleet managers, allowing them to catch instances of unplanned toll usage or company policy breaches. Bestpass’ exclusion zone reporting can be received promptly, allowing for immediate corrective efforts with drivers, thereby avoiding an unnecessary accumulation of toll and other fees.

An exclusion zone, which can be defined on a user-by-user basis, can include any area or timeframe in which entry or exit is not allowed. Bestpass customers are able to set up and monitor entire tolling facilities, or any of the thousands of specific toll collection points under the 42 tolling authorities that are part of the company’s nationwide service network. Customers are also able to monitor certain days or even times of day.

Bestpass users receive a daily or weekly report that details precisely how many exclusion infractions have transpired and the specific toll transactions that have occurred in each targeted exclusion zone. The exclusion report includes transponder numbers and license plates to help address usage with drivers.

“Our goal is to help our customers manage their fleets as smoothly and efficiently as possible, and to be a trusted technology partner who continuously seeks and finds ways to add value to the industry,” said John Andrews, president and CEO of Bestpass. “Our exclusion zone technology and service ensures that lines of communication between fleet managers and drivers remain open and that standards and expectations are clear and being met.”

Several Bestpass clients are early adopters of the exclusion zone technology and have already been seeing positive results.

“The report allows us to identify routes being utilized outside of our desired routing and communicate in a timely manner to those drivers so we can correct routing in a timely manner to avoid additional cost,” said Alicia Rist, manager of driver payroll, permits and tolls at Werner Enterprises.

“The exclusion zone reports save us so much time,” says Jera Skaggs, director of recruiting for Empire Express, Inc. “At a quick glance, our operations department can come up with the most efficient routes for our fleet, which saves money for us and for our customers.”

Bestpass is not only expanding its services through the launch of exclusion zone notifications, but it is also expanding its geographic reach to offer its customers a truly national tolling solution. The company recently added coverage in Florida and Kansas and is adding coverage in Oklahoma and Texas in early 2016, and it also recently announced a collaboration with Detroit International Bridge Company, owners of the Ambassador Bridge, to streamline toll service for commercial vehicles using the bridge to travel between Detroit and Windsor, Ontario, in Canada.


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