Bestpass Hires Gieschen as Director of Customer Experience
Bestpass, a company that provides single-source payment and streamlined toll management services to commercial fleets, recently hired John Gieschen, Jr., as director of customer experience. In his new role, Gieschen directs all activities related to customer service, business system analysis and support operations for the company.
Gieschen is a seasoned customer service professional with more than 20 years of customer service leadership and client relationship building experience, mostrecently as the senior director of strategic accounts and professional services at Digital Science, and he has also held multiple leadership positions in the technology sector. His passion and enthusiasm for ensuring that his customers have an exceptional experience makes him a great fit for Bestpass.
“As our company continues to grow, it is important that our commitment to providing the best possible service to our customers remains at the forefront of everything that we do,” said John Andrews, president and CEO of Bestpass. “The director of customer experience is a pivotal role within the company, and we are proud to have John leading the way. His experience and knowledge will not only help Bestpass, but will also benefit all of our customers.”
Gieschen earned his bachelor’s degree in English literature from the State University of New York at Plattsburgh and resides in Averill Park, N.Y.