Owner-Operator Team Provides Specialized Service While Fulfillment Center Facilitates Seamless Transponder Deployment
Bestpass, Inc., a company that provides single-source payment and streamlined toll management services to commercial fleets, has launched two new departments – a dedicated Owner-Operator Customer Service team and a Fulfillment Center – to provide more efficient and cost-effective service to its expanding customer base, which currently exceeds 3,400 accounts with more than 230,000 active transponders.
“As we aggressively grow, adding owner-operators, mega-fleets and everything in between, we want to make sure that we adapt our organizational model to continue to provide the best possible service, whether it is in the cab on the road or in the back office,” said John Andrews, president and CEO of Bestpass. “Both of these new departments will give us more flexibility in meeting the needs of our customers, which will in turn save them even more time and money on their toll.”
The Owner-Operator Customer Service team will streamline the entire owner-operator experience, from signing up to ongoing support, by combining staff who previously worked on the Sales, Customer Service and Finance teams into a single, cohesive new unit focused on the unique needs of owner-operators.
Bestpass created its new Fulfillment Center to handle a rapidly increasing volume of transponders, from new sales and through the expansion of service nationally to existing clients. The Fulfillment Center will focus on transponder inventory, shipping and handling, and associated account fulfillment processes, including the strategic deployment plans that Bestpass develops for its fleet customers.
As part of the company's 15th-anniversary celebration this year, Bestpass has already bolstered its customer service offerings, with all customers now receiving free standard shipping in the continental United States, free protective transponder cases, and enhanced implementation services, including labeling each transponder before shipping according to customer specifications.
“Since we completed our national tolling solution with the addition of coverage in Oklahoma earlier this year, we’ve seen a surge of attention, both from new customers and from existing customers looking to expand their geographic reach within the Bestpass service,” said Andrews. “These changes reflect our ability to meet that demand while concurrently adding value to all of our customer relationships.”