Bestpass Launches New Web Portal to Help Customers Manage Complex Tolling and Trucking Data
Bestpass, Inc., a company that provides single-source payment and streamlined toll management services to commercial fleets, has launched a new web portal at my.bestpass.com to help its customers more efficiently manage their fleets, as well as to access advanced tolling and trucking analytics and reporting.
my.bestpass.com provides on-demand reporting; self-serve transponder ordering; and vehicle, license plate and transponder management. New portal features include:
- Enhanced transparency, with the ability to search and make vehicle updates, instead of having to directly contact customer service
- Targeted search across all toll transactions, as well as advanced filtering options, including transponder, date/time, facility, vehicle and cost center
- Online upload of necessary data and files, from entire vehicle lists to cab cards and truck photos
- Account-at-a-glance dashboard
“We always strive to make things easier for our customers, and this new portal has a number of features that will facilitate a great deal of back-office efficiency,” said John Andrews, president and CEO of Bestpass. “For a fleet manager with hundreds of vehicles incurring tolling fees with dozens of tolling groups, having all of that data in one place is invaluable, saving countless hours in the back office and allowing the manager to make more strategic decisions.”
By aggregating what would normally be multiple tolling accounts, with disparate interfaces and sets of data, the Bestpass customer portal allows fleet managers and other customers to see a more comprehensive and meaningful picture of toll usage and truck activity across an entire fleet, enabling them to make strategic decisions much more efficiently.
The portal also allows users to download comprehensive toll spreadsheets, manage payments, and proactively submit tickets and violations for potential correction, among a number of other options. The portal’s notification platform provides users with alerts such as exclusion zone infractions, inactive transponders, pending payments and automated toll exports.
In addition to launching a new web portal, Bestpass has also expanded its Customer Service team to meet the demands of the company’s growing client base, which surpassed 3,000 accounts in 2015. The Customer Service department handled more than 40,000 incoming support requests last year, including phone calls, emails and live chats.