President & CEO
John has more than 20 years of experience in technology implementation, senior management, and development and deployment of scalable services and solutions. John was selected to serve as President and CEO of Bestpass in the fall of 2009 when the organization had four employees, processing $15 million in tolls annually. The company has since grown to more than 40 employees, processing more than $400 million in tolls annually. Outside of the office, John enjoys a busy home life with his wife and three kids and is a home brewer of craft beer.
Vice President of Products & Services
Heather joined Bestpass in 2009, with more than 18 years of systems analysis, design, software development, and project leadership experience. She has been instrumental in the evolution of the company from a discounted toll service to a nationwide commercial electronic toll and bypass management service provider. Heather is a devoted football and basketball mom who, along with her husband, cheers the loudest for their two sons at their games.
Director of Finance
Chuck came to Bestpass in October 2010 with more than 18 years of experience in accounting, budgeting, cash management, and financial and strategic planning for both domestic and international operations. Chuck oversees all functional activities and policies related to finance and accounting for Bestpass. Outside of the office, Chuck is a DIYer with a tricked out basement bar, which his wife lets him use sometimes when he’s not spending time with their son.
Director of Business Development & Consumer Markets
Mike joined Bestpass in 2010 with 20 years of career experience, primarily in the sales and advertising fields. Mike has applied his experience and enthusiasm to expand the company’s sales to previously untapped markets, while managing and growing an expanding sales team. Outside of work, Mike devotes much of his time to his sports-minded family and coaches several levels of his children’s sports teams, and is the head coach for his hometown’s girls’ varsity basketball team.
Senior Director of Customer Experience
Ali joined Bestpass in 2013, with more than 12 years of customer service, project management, and management experience. With a formal education in writing and critical reasoning, Ali has a solid foundation for her responsibilities of articulating the Bestpass message and image, as well as assuring its consistent communication across all constituencies. In her spare time, Ali is a crafter, whose husband and young son benefit from her many projects.
Director of Customer Service
Wally has extensive expertise in managing cross-functional teams, customer satisfaction and multi-million dollar budgets for well-known international brands including Target and the Walt Disney World Resort. At Bestpass, Wally manages the Customer Service team, ensuring the highest possible level of service for the company's customers. When he's not leading the Customer Service team, he likes to enjoy a book on the beach and hang out with his wife and two young children.
Founded in 2001 by the Trucking Association of New York, Bestpass was designed for truckers, by truckers, to save commercial motor carriers time and money. Bestpass offers a streamlined, single-source toll management service that includes toll discounts, consolidated billing, violation processing and a single device for both toll and weigh station bypass. Bestpass is compatible with a growing number of toll and weigh station bypass networks and has partnerships with state highway authorities throughout the United States. Currently, Bestpass processes more than $30 million in toll monthly for more than 3,400 carriers, including FedEx, Prime, Werner Enterprises and YRC Freight.
Trucking Association of New York (TANY) creates their Thruway Safety and Savings Program in an effort to provide maximized toll savings to their members.
Maryland Motor Truck Association (MMTA) partners with TANY to assist in the development of the niche billing software required to operate the administrative functions of its Maryland-based E-ZPass volume discount program. This partnership continues today with Bestpass.
As a result of continued growth and the desire to service out-of-state, non-TANY members, Bestpass, Inc., is formed as a wholly owned subsidiary of the TANY.
The Bestpass Board of Directors recognizes stable revenues and strong basis in technology afforded an opportunity to expand Bestpass' reach. John Andrews is hired as president and chief operating officer in the fourth quarter.
Bestpass further simplifies services for clients by introducing a single monthly statement that incorporated five toll and bypass products into one invoice.
Bestpass sends out its first edition of Booth Time the company's newsletter, to customers, employees, and other valued members.
Bestpass partners with Mercer.
The Fusion transponder allows carriers to simplify their operations and utilize a single transponder to access all E-ZPass and weigh station bypass services provided nationally.
Bestpass launches its Automatic Misread Identification Service (AMIS), a service that identifies misreads on select toll facilities along with submittal for appropriate credit is handled by Bestpass.
Enhanced Port Authority of New York and New Jersey discount program is formed, providing an additional discount of 10 percent on any non-peak toll usage class 2-6 vehicles.
Introduces the Bestpass-Mobile to spread the word about Bestpass on the road!
Bestpass introduces new, smaller form factor windshield mount toll transponders to its members for their convenience.
Bestpass transponder functions on all toll facilities in North Carolina via North Carolina's electronic toll service, NC Quick Pass.
The company gives its customers the ability to download their toll in real time, as soon as it is received and processed from the tolling authorities
Bestpass entered an agreement with Colorado E-470 EXpressToll to provide discounted toll services on their facilities, without requiring the use of an additional transponder. This was the first non-E-ZPass agency to join the Bestpass suite, providing a 20 percent discount on usage to its client base.
Bestpass launches its Transponder Protection Service to aid in the mitigation of damage assessment fees incurred when returning leased transponders to the New York State Thruway (NYSTA). The service consists of a protective plastic case along with transponder remediation and cleaning when the transponder is returned to Bestpass prior to being returned to the NYSTA.
Bestpass and TransCore/Link Logistics form partnership.
The Account at a Glance page is added to Bestpass invoice, which summarizes monthly tolls, as well as year-to-date savings.
Bestpass partners with the New York State Farm Bureau.
Since its inception, Bestpass has generated in more than $42 million in toll savings to Bestpass clients.
Bestpass signs an agreement with the Bay Area Toll Authority (BATA), offering coverage on their seven bridges in the California Bay Area.
Bestpass partners with Landstar. For each Landstar driver that signs up for the Bestpass service, Bestpass donates $5 to benefit Landstar's Benevolent Fund.
Bestpass adds Washington State (WSDOT) to growing network of tolling authorities
Verrazano - Narrows Bridge Toll Relief implemented results in a discount on tolls for commercial vehicles up to 20%. The discount that comes in the form of a rebate is available to vehicles that make more than 10 trips a month on qualified commercial accounts.
Bestpass now has more than 250,000 pieces of equipment and over 125,000 transponders in service and is processing more than $22 million in tolls monthly for trucking operations
The Niagara Falls Bridge Commission's international border crossings are added to the Bestpass service network.
To accommodate our growth, the compay moves to a new office at 500 New Karner Road.
Bestpass, along with NYSMTA, hosts their first-ever touch-a-truck fundraiser Operation: Big Wheels for Heroes to benefit Wreaths Across America. More than 500 people from the Capital Region attended and more than $1500 was raised.
Bestpass introduces the Bestpass Data Interchange platform to provide seamless management through automated integration and exchange of toll and vehicle related information with fleet back office systems.
To better serve its customers, Bestpass introduces exclusion zones as part of its notification platform, sending dynamic, timely alerts to fleet managers and helping them track instances of unplanned toll usage or company policy breaches.
Bestpass announces that the company will provide its customers with full tolling coverage in Texas.
Bestpass announces several new services, including Bestpass Complete, giving customers a single device for all their toll, and the Freedom Service, effectively expanding toll coverage to include all U.S. toll roads.
With the addition of toll coverage in Oklahoma, Bestpass now offers the first, and currently only, fully functional and operational national tolling solution for commercial fleets.
Bestpass is ranked sixth on the Albany Business Review's list of Fastest-Growing Companies in the Capital Region of New York state.
Bestpass launches a new web portal at my.bestpass.com to help its customers more efficiently manage their fleets, as well as to access advanced tolling and trucking analytics and reporting.
The company creates two new departments - a dedicated Owner-Operator Customer Service team and a Fulfillment Center - to provide more efficient and cost-effective service to its expanding customer base.