Before BESTPASS, we had several of our accounting staff work on calculating the toll receipts on each driver, and then the payroll department would need to process those reimbursements to the drivers, wasting a lot of valuable company time and resources. With BESTPASS, they make the whole process easy!

BESTPASS is an invaluable asset to our company and we appreciate the support and tolling knowledge you provide every month. It's one less thing to worry about. Keep up the good work!

I want to compliment you on your excellent service… not only did you answer the phone right away when I called so I did not have to go through a lengthy automated selection process… but you dealt with my issue right away, knew exactly what I was talking about, and have now sent me an update on the progress!

Anytime I have ever had to call other service centers… it has been frustrating… so please, if someone is not already doing it… give yourself and your BESTPASS co-workers a huge pat on the back… you are truly a pleasure to deal with!

We received credit for the tolls due to a “low balance” issue back in September and I thank you and your staff.

Before BESTPASS this happened to us a few times, and whether it was a problem with the credit card company or at E-ZPass no such action to fix is was taken.

To use Eddie’s words, “It is nice to do business with an organization that takes responsibility for their actions and makes things right.”

BESTPASS has proven to be a great partner.

I am spoiled. I don’t have to have knowledge about tolls in every state so I can dump and run… allow the BESTPASS team to calculate the correct tolls and submit for credit. Also – no matter how frustrated I get with the toll processes in various states, BESTPASS is always able trouble shoot issues quickly and professionally allowing for reduced stress on my end. I’m thinking specifically of the time in one state when our driver was hassled by the toll booth person – I guess she had the state trooper follow him and track him down because the E-ZPass device didn’t register. She actually made him pull the sticker off of the device so it could be scanned into their system. Then she harassed him for not having that particular sticker put on letterhead from T. Scelzi Auto Transport indicating device was for use exclusively in that particular truck. For gosh sakes it was mounted to the truck – duh! If it were any other driver, I might say the driver was giving her a hard time, but not in this case. After harassing him she let him go. The driver came back to me and said what do I need to do for these people? So I called BESTPASS and you gave me some numbers to call. We actually found out the name of the toll collector and her supervisor. We were informed the situation had been handled. Kind of funny now but it wasn’t at the time. The BESTPASS team was very helpful.

I am an owner operator of a small fleet of trucks. BESTPASS is the BEST, their customer service representatives are always friendly and knowledgeable. They make the whole process effortless so I can get back to the business of trucking.

The ability to pull multiple formats of [toll] usage [online]. It is nice to have a customer service representative who doesn’t seem bothered by a call when we have an issue.